Store Policies

Shipping & Delivery

We will ship via FedEx, and USPS.  The shipping method will vary depending on your choice at checkout. Please contact us at teeitup@maplehillgc.com if you require a specific delivery method.

We do ship all over the world. If you are an APO or International customer, please contact us at teeitup@maplehillgc.com with the specific item(s) you are interested in purchasing and your delivery zip code. We will promptly reply with an accurate delivered quote.  International customers are responsible for any incurring customs taxes, duties, and/or fees.

We regularly offer a Free Shipping Promotion. Please click HERE for details on the current offer.

Privacy & Security

Maple Hill Golf ("MHG") is committed to protecting online user privacy. In order to ensure your privacy, information MHG collects through the maplehillgc.com web site at www.maplehillgc.com ("Site") is used only in the manner and for the purposes described in this maplehillgc.com Privacy Policy (“Privacy Policy.”)

User Consent to Privacy Policy
Any person accessing, browsing, or otherwise using the Site, either manually or via an automated device or program, shall be considered a “User.” All Users are bound by the terms of this Privacy Policy. Users consent to the collection, use, and disclosure of personally identifiable User information (“Information”) pursuant to the terms of this Privacy Policy.

Information Collected from Users
MHG collects the email address of Users that email a question or comment to Maple Hill Golf or submit a customer review through the Site.

MHG collects the billing and shipping addresses, including relevant e-mail and phone numbers, of Users who purchase a product from MHG through the Site. This includes Users who register on the site, or those Users who enter any MHG contests or other promotional features available on the Site.

Through the use of "cookies" (For more information regarding Cookies, see below), MHG may collect and store anonymous information relating to Users' browsing patterns, including, for instance, the User's browser version, site referral information, IP address, operating system, and other technical Site use information. Additionally, “cookies” allow a user to easily return to the site without re-entering a valid email address and zip code.

Cookies
The Site uses a feature of Internet Web browsers called a Cookie, which is a file that a User's Web browser places on a User's computer's hard drive, to assign an identification code to the computer and to collect anonymous browsing information. On this Site, cookies are used in conjunction with session variables to track a User's shopping cart and expire as soon as an order is completed or if a shopping cart sits idle for a lengthy period without being checked-out.

MHG does not use Cookies to retrieve Information about Users from a User's computer unless the User knowingly and willingly provided such Information. For instance, MHG cookies do not collect any Information and the cookies do not collect, store or contain any credit card information.

You may set your Internet Web browser to notify you when you receive a cookie or to prevent cookies from being sent. If you prevent a cookie from being sent, you may limit the functionality MHG can provide you when you visit the Site, especially when purchasing an item on the Site.

Use of Information
MHG uses the Information collected from its Users to: Respond to Users' questions or comments; Administer a User's contest entry or entry in other promotional feature; Fulfill a User's purchase request and notify Users of their order status; Provide Users with important functionality changes to the Site, new maplehillgc.com services and special offers from MHG.

Updating or Deleting User Information
MHG offers Users who have provided Information to MHG an opportunity to review the Information provided to update or correct any errors. Users also can delete any Information provided to AIG or make choices about whether to receive special offers from AIG. To update or delete Information previously provided or to have your name removed from any mailing lists or other promotional distribution lists, go to maplehillgc.com, sign into your account, and edit your profile. You can also email us at teeitup@maplehillgc.com and we will take care of your request for you. You can also unsubscribe from our weekly email list by clicking “Unsubscribe” at the bottom of any email offer.

Disclosure of Information to Third Parties
MHG may disclose information about our Users to others if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of MHG or others. MHG may disclose Information to a third party in the event that another company acquires MHG or part of its assets. MHG may also, on a limited and extremely selective basis, share your email address with a relevant third party for the purpose of additional golf specific email offers.

Linked Internet Web Sites
The Site may provide hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or may take you to a third party website not controlled by MHG. These hyperlinked third party websites may collect and disclose Information different than this Site. MHG is not responsible for the collection, use, or disclosure of information collected through these web sites, and MHG expressly disclaims any and all liability related to such collection, use, or disclosure.

Security
This Site has security measures to protect against the loss, misuse, and alteration of the Information under our control, including credit card information that is submitted to MHG. When Users place orders or access their account information, the Site uses secure server software (SSL), which encrypts all information Users' input before it is sent to us. In addition, we do not store User's credit card numbers in their online accounts so if someone obtains your account log in information, they will not be able to view a User's credit card number. Thus, we have taken steps to protect the Information we collect from you from unauthorized access. Unfortunately, no system is perfect; therefore, MHG makes no representations or warranties with regard to the sufficiency of these security measures. MHG shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Privacy Policy because of a security breach or technical malfunction.

Sale or Acquisition
In the event that another company acquires MHG or all or part of its assets, we reserve the right to include Information among the assets transferred to the acquiring company.

Applicable Law/International Issues
Information that is submitted to this Site will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.S. law. If you are a non-U.S. User, you acknowledge and agree that we may collect and use your Information, as discussed above, outside your resident jurisdiction. In addition, such Information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for Information that is available in other countries. By providing us with your Information, you acknowledge that you have read this Privacy Policy, understand it, agree to its terms and consent to the transfer of such Information outside your resident jurisdiction. If you do not consent to the terms of this Policy, please do not use this Site, but if you have already provided us with Information, please contact us at teeitup@maplehillgc.com and let us know how you would like us to handle such information.

Amendments to Privacy Policy
MHG reserves the right to amend this Privacy Policy periodically. Any amendments made to this Privacy Policy will be considered effective ten (12) days after the amendments are posted on the Site. You should check the Site periodically to review the most recent Privacy Policy.

Contact Information

If Users have any questions about our services or Privacy Policy, please contact:

teeitup@maplehillgc.com

800.219.1113

Amended: February 09, 2016

Returns & Refunds

Simple. That’s what you want. Please take a look at the below scenarios and choose the one that fits your situation. 

We Shipped the Wrong Product
We are very sorry. Please call us at 800-219-1113 or email us at teeitup@maplehillgc.com to let us know of the situation. We’ll ship the right product out to you ASAP and send you a prepaid label for the return. If your product was drop shipped we will arrange for the manufacturer to reship your item(s) and send the prepaid return label. 

Your Item(s) Arrived Damaged
Please contact us right away. Be sure to save the original box and packaging. We will work with the delivery company (USPS, FedEx, or UPS) to have the item returned to us. Once that is underway, we’ll ship you a replacement.

You Made a Mistake or Changed Your Mind
We’ve been there, too. Please choose the best option for you below:

  • Return For Refund – Please contact us to let us know you are returning product. If we don’t know something is coming back there’s a good chance your refund will be delayed. You can receive a full refund, less the original freight cost, IF you meet all of the following criteria:
    • The item is in “sellable condition”. What does that mean? The item must be new, unused, unworn, unwashed, with no stains, scuffs, tears, or odd smells with the original tags attached. It should be returned to us in the same condition as it was originally shipped.

NOTE: If you are returning shoes, we need them back in the manufacturer’s box in which they were shipped. Also, please don’t use the shoe box as the shipping box. Wrap it in brown paper or pack it inside another box before you attach a label. We cannot accept a return or issue a refund if these instructions are not followed. This goes for any product (gloves, golf balls, etc.) that come in some sort of packaging.

    • The item is returned to us within 14 days of the date you received the item. Items returned after the 14 days are subject to a 20% restocking fee.
    • Proof of purchase is supplied with the return. Simply print a copy of your original order and include it in your shipment.

If you fit all of this criteria you can, at your own cost, return the product to:

Maple Hill Golf   ATTN: (order number) RR – mhgc.com   5555 Ivanrest Ave. SW, Grandville, MI 49418

By returning the product you acknowledge all criteria listed above. Once we receive and inspect the return we will refund the same credit card or   PayPal account you used to make the purchase.

  • Return for Exchange – Again, Please contact us to let us know you are returning product. If we don’t know something is coming back there’s a good chance your exchange could be delayed. Much of this process is the same as returning for a refund:
    • The item is in “sellable condition”. What does that mean? The item must be new, unused, unworn, unwashed, with no stains, scuffs, tears, or odd smells with the original tags attached. It should be returned to us in the same condition as it was originally shipped.

NOTE: If you are returning shoes, we need them back in the manufacturer’s box in which they were shipped. Also, please don’t use the shoe box as the shipping box. Wrap it in brown paper or pack it inside another box before you attach a label. We cannot accept a return or issue a refund if these instructions are not followed. This goes for any product (gloves, golf balls, etc.) that come in some sort of packaging.

    • The item is returned to us within 14 days of the date you received the item. Items returned after the 14 days are subject to a 20% restocking fee.
    • You are exchanging for an item of equal value. If not, we will credit or charge you the difference depending on the situation. Also, you are responsible for the additional freight charge of the exchanged item.
    • Proof of purchase is supplied with the return. Simply print a copy of your original order and include it in your shipment.

  If you fit all of this criteria you can, at your own cost, return the product to:

  Maple Hill Golf   ATTN: (order number) RR – mhgc.com   5555 Ivanrest Ave. SW, Grandville, MI 49418

  By returning the product you acknowledge all criteria listed above. Once we receive and inspect the return we will ship the exchanged item.

International and APO Customers
Due to the higher freight costs, all international sales are final. We will of course work with you if you received the wrong item or if an item was damaged during shipment. Outside of these rare circumstances returns and exchanges will be unavailable.

Ordering

Address Corrections
We want to deliver your purchase to you as fast as we can, but we need your help. Please make sure your shipping address is complete and accurate. If a mistake does occur, the customer is responsible for any incurred freight charges or address correction fees charged to us by the shipper.

Please make sure this information on your order is correct:

  • Recipient Name
  • Company Name (if applicable)
  • Street Number and Street Name
  • Floor, Suite, or Apartment Number (if applicable)
  • Zip Code

Payment, Price Matching & Promotions
Maple Hill Golf is an industry leader in discount golf equipment. Unlike other big name golfer retailers, almost everything we sell is below the manufacturer’s Minimum Advertised Price (MAP). What does that mean for you? Three things; First, if you see a lower price somewhere else, please call us. We will likely be able to match or beat a competitor’s price. Check out our Price Matching Policy below for more info. Second, some items on our site will ask you to call us for our best price. The manufacturers won’t let us give you the price any other way. Third, many items require you to ‘Add to Cart’ for the price. This is a manufacturer requirement. We don’t like it either, but it keeps them happy and that means more deals for you.
Payments
We accept MasterCard, Visa, Discover, and PayPal payments. PayPal is used exclusively for international orders. Please note, your credit card is automatically charged once your order is submitted. We employ a method of interaction with our visitors that enhances credit card security. All credit card information is transmitted using the latest security encryption and once the transaction is completed, no credit card information is retained or stored on our server.
Taxes
Maple Hill Golf is required by law to collect sales tax from the following states; Michigan, Illinois, Indiana, and Ohio.
Price Matching
We know the golf industry is very competitive, so someone out there may have a lower price than us. But don’t fret. We’re willing to match or beat a lower price! Just follow these guidelines to make it happen:
  • Make sure we’re comparing the same items. The competing company and Maple Hill Golf need to have the exact same product (hand, loft, flex, shaft, size, color, width, model, condition, etc.) in stock.
  • Make sure the competitor’s delivered price is lower than ours. This means applicable tax and shipping costs need to be considered.
  • The competitor is based in the U.S.A.
  • The purchase is not for resale.
  • The competing price/product is not from an auction site like eBay. We may at times make exceptions, especially if the item offered is from a reputable eBay seller.
  • The price match will not be combined with additional offers like bonus product or discount codes.

Promotional Items with Purchase
Anytime you return an order that comes with a promotional item, such as a gift, discount code, or free shipping, you must also return the free gift. If a free item is not received with the return it will be deducted from the retail amount. If a return results in the total of your order disqualifying the purchase from a special discount or offer, that amount will be deducted from the return.

Authenticity Guarantee

It’s an unfortunate reality, but counterfeit golf equipment is a multi-billion dollar per year industry. That means someone is trying to take advantage of you and your hard earned money. It’s flat out wrong.

As a promise to you, we will NEVER sell counterfeit product. We're so confident that it will never happen, we'll give you our 200% GUARANTEE. If you somehow receive counterfeit product from us we'll refund you 200% of the purchase price. Should you suspect that you've received counterfeit product please call us at 800.219.1113.

Terms of Use
Services and Conditions of Use 
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as “Customer” in this agreement.

Rules for Online Conduct 
By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation of Liability and Warranty 
Customer agrees that use of the service is entirely at customer's own risk. Services are provided 'as is,' without warranty of any kind, either expressed or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service, including without limitation the software licensed to the customer and the results obtained through the service. Specifically, we disclaim any and all warranties, including without limitation: 1) any warranties concerning the availability, accuracy or content of information, products or services; and 2) any warranties of title or warranties of merchantability or fitness for a particular purpose.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. Customer specifically acknowledges the service is not liable for the defamatory, offensive or illegal conduct of other customers or third- parties and that the risk of injury from the foregoing rests entirely with customer.

Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply to all content on the service.
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